Shipping & Returns Policy

πŸ“¦ Shipping & Delivery Policy

We currently ship to the United States and Canada. Shipping rates and delivery times vary depending on order weight and destination. You will see all applicable shipping options at checkout.

πŸ‡ΊπŸ‡Έ Domestic Shipping (United States)

  • Shipping Carrier: USPS (United States Postal Service)

  • Delivery Time: 5 to 8 business days

Shipping Rates (based on order weight)

Order Weight Shipping Rate
0 – 0.68 lb $5.99
0.68 – 3.9 lb $9.99
4-10 lb $19.90

Orders placed over the weekend ship on the next business day. In-stock items usually ship within 1 business day of ordering. You’ll receive a confirmation email with tracking information once your order ships.

πŸ‡¨πŸ‡¦ International Shipping (Canada)

  • Shipping Carrier: USPS Priority Mail International

  • Estimated Delivery Time: 7 to 14 business days

  • Flat Shipping Rate: $25

  • Handling Fee: $3.00 per order

Please note that international delivery times may vary and are not guaranteed. Customers are responsible for any customs duties, taxes, or import fees imposed by Canadian authorities.

πŸ” Returns, Refunds, and Additional Policies

πŸ” Return Policy

We accept returns on most unopened products within 30 days of purchase.

βœ… Eligibility:

  • Items must be unopened and in their original condition.

  • The following items are non-returnable:

    • Opened products

    • Expired items

    • Clearance and special-order products

    • Products returned after 30 days

πŸ’² Restocking Fee:

  • A flat $8.00 restocking fee applies to all returns.

πŸ’³ Refund Processing:

  • Refunds will be issued to the original payment method within 3–5 business days of receiving the return and completing a quality inspection.

  • Shipping costs are non-refundable, and customers are responsible for return shipping.

πŸ“¬ Return Instructions:

  1. Package the unopened items securely to prevent damage in transit.

  2. Include a copy of your original receipt and indicate if you are requesting a refund or exchange.

  3. Ship to the address below:Β Natural Healing House Β 
    26 Esquire Road Β 
    Norwalk, CT 06851 Β 
    United States

If you have questions or need help with your shipment, please contact us at orders@naturalhealinghouse.com.

If you are returning a product due to an error on our part, please include a copy of your shipping receipt so we can reimburse your return shipping costs.