Shipping & Returns Policy
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FREE SHIPPING! on orders of $69 or more, with the exception of Biomed orders. Biomed products require special handling and we charge a flat $9.99 per Biomed order. Free shipping will be visible at check out. Shipping Policy We understand that our clients want their products as soon as possible so they can move forward with their healing journey. We make every effort possible to ship all products offered by Natural Healing House as rapidly as we can. Service and fast delivery is a top priority however please keep in mind that we are unable to guarantee delivery times by the carrier. USA Delivery Times: All domestic orders (contiguous United States, Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands) qualify for "free shipping." If your order qualifies 'Free shipping' will be automatically set as your shipping option at checkout. We will ship your package out using the shipping method that is most economical for us based on your shipping address and your shipment weight. Estimated shipping timelines: between 5 to 8 business days. Free Shipping includes tracking information, but does not include signature required request. If you live in an apartment building or suspect area and prefer to sign for your packages, include a note in the special order instructions box at checkout and we will add the $2 Signature Required Fee to your order.
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International Shipping Times:
Natural Healing House ships to Canada.
We ship USPS Priority Mail, which takes about 7-14 days to Canada. Standard USPS international shipping charges apply based on weight and destination.
We cannot guarantee shipping outside of the US. Each country has its import and customs policies. Please visit USPS for specific details on shipping times and/or service disruptions in your location.
Arrival of International orders (outside of the USA) is not guaranteed. If the order does not arrive or is held by customs or not delivered for any reason, Natural Healing House will not be held responsible and will not refund product or shipping costs.
We are not responsible for any duties or extra fees that your country may impose. Please refer to the customs and duties department in your location for details on shipments and any customs costs that may occur.
Shipping Options:
UPS ECONOMY
- Orders containing products from multiple companies may be shipped in separate containers at NO extra cost.
- Orders are usually NOT shipped over the weekend and will be shipped on the following Monday.
- Expedited or Rush Order shipments (UPS Next Day, etc.) are not offered.
- Natural Healing House will endeavor to ship products as soon as possible, but occasionally your product will be delayed.
- Unless specifically requested, most orders will be shipped via USPS Priority or First Class (generally takes 2-3 days). Orders to Hawaii, Alaska, P.O. Boxes and International destinations will be sent USPS Priority.
- If any products in the order are out of stock, we will ship that item as soon as it is available at no extra cost.
Return Policy:
How do I return an item?
You may return any unopened item purchased from Natural Healing House for any reason within thirty (30) days of purchase - excludes special order, expired, or clearance products. (Sales on these products are final.) We are unable to accept open items and returns after 30 days.
Restocking Fee:
There is a flat $8.00 restocking fee per order for all returns.
Upon completion of quality inspection, refunds for the purchase price minus the $8 restocking fee will be made within 24 hours to the original payment instrument (can take 3-5 days to post). The customer is responsible for all costs associated with the return of products. Original shipping charges, if applicable, are not refundable.
Return Instructions:
- Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
- Indicate whether you would like an exchange or a refund.
- Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
- Use the mailing address below to address your return shipment.
- Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)
Ship Returns To:
Natural Healing House
26 Esquire Road, Norwalk,
CT 06851